A call should be made as soon as possible at the end of the job to ascertain quality of work done, satisfaction level of the customer, if any work still needs to be completed, if/when the customer would like to reschedule, if we can offer any other services which may not have been quoted (like window cleaning on a gutter/SoftWash Job).
Questions to ask…
[ ] Have you gotten a chance to take a look at the work?
[ ] Was everything done to your complete satisfaction?
[ ] Is there anything which we could do on your next service to make things even better?
[ ] I would like to schedule your next cleaning now, would ______ day work for you? If no, then ask if we can call them in ______ months to schedule then?
[ ] Our business thrives on our customers’ referrals, do you have friends, family or neighbors who could benefit from using our services? – wait for them to answer, then ask appropriate follow up question. – If you are comfortable I would like to reach out to your _______ by phone, is that okay with you? – Could I send you a few brochures & cards to hand out?
Move the Wunderlist Item to the appropriate list based on the customer’s answers. If scheduled & no further action is required, move the Item to the Wunderlist labeled QC Follow Up Calls & set the due date for the completion day. If they need to be called at a specific time in the future to schedule, then move the Item to the Wunderlist labeled Sales Follow Up for appropriate Sales Person, setting the due date to be the date the Customer would like to be called.